The Carlon Reel Return Policy offers our customers the opportunity to dispose of empty steel reels used to ship Carlon High Density Polyethylene. A $50.00 credit is issued for each reel returned to Lamson & Sessions in good condition. Details outlining the program are listed below:

Reel Shipment: Reels may be returned broken down or fully assembled. Only Carlon Lamson & Sessions reels will be accepted. All broken down reel flanges and staves should be banded onto pallet for forklift off loading and safe support.

Freight: The customer is responsible for choosing a carrier and paying all freight charges associated with the return of Carlon Reels (Class 55 freight is recommended). Reels must be shipped "Prepaid". Reels shipped collect will be refused. A 24-hour notice must be given before the truck arrives. It is Lamson & Sessions policy to honor appointments and unload in an efficient manner. Lamson & Sessions will not pay any detention incurred by carriers.

Returned Goods Authorization (RGA) Required: Contact a local Carlon Sales Representative to request a Returned Goods Authorization number. The RGA number must be included in the packing slip or the reel will not be accepted as a return.

Reel Quality Requirements: The reel must be undamaged and in full working condition. This includes but is not limited to warping, flattening, or any structural damage to the reel or its components. Reel acceptability will be determined by receiving plant using quality inspection criteria.

Credit: Credit for each reel meeting the above requirements will be issued to the customer’s account. If the reel does not meet the quality requirements, a credit will not be issued and a $20 disposal fee for each non-returnable reel will be deducted from total credit.

Credit Amount:

Pick Up: Close your own carrier or use one from the list below.

Ship to Address:

Brochures:
HDPE Reel Return Information
Carlon HDPE Brochure - Low Res